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LEGAL

Melow AI
Privacy Policy

Melow AI
Privacy Policy

Melow AI
Privacy Policy

Last updated: 09/12/2025

This privacy notice for Melow AI Inc. (“Melow,” “we,” “us,” or “our”) describes how and why we collect, store, use, and share your information when you use our Services. This includes visiting melow.ai or a site linking to this Policy; using any Melow product, including Mila, the AI Brain, or connected tools; and engaging with us during demos, advisory meetings, sales calls, marketing activities, or events. For questions or concerns, contact accounts@melow.ai.

This privacy notice for Melow AI Inc. (“Melow,” “we,” “us,” or “our”) describes how and why we collect, store, use, and share your information when you use our Services. This includes visiting melow.ai or a site linking to this Policy; using any Melow product, including Mila, the AI Brain, or connected tools; and engaging with us during demos, advisory meetings, sales calls, marketing activities, or events. For questions or concerns, contact accounts@melow.ai.

This privacy notice for Melow AI Inc. (“Melow,” “we,” “us,” or “our”) describes how and why we collect, store, use, and share your information when you use our Services. This includes visiting melow.ai or a site linking to this Policy; using any Melow product, including Mila, the AI Brain, or connected tools; and engaging with us during demos, advisory meetings, sales calls, marketing activities, or events. For questions or concerns, contact accounts@melow.ai.

Summary of Key Points

We collect personal information based on how you interact with Melow and the Services. We may collect sensitive personal information when permitted by law, typically limited to basic contact details, billing data, and information needed to deliver our Services. We process data to operate, secure, improve, and support the Services; share it only with approved service providers in specific cases; and implement strict security controls, though no system is fully secure. Depending on your region, you may have additional privacy rights, which you can exercise by emailing accounts@melow.ai.

We collect personal information based on how you interact with Melow and the Services. We may collect sensitive personal information when permitted by law, typically limited to basic contact details, billing data, and information needed to deliver our Services. We process data to operate, secure, improve, and support the Services; share it only with approved service providers in specific cases; and implement strict security controls, though no system is fully secure. Depending on your region, you may have additional privacy rights, which you can exercise by emailing accounts@melow.ai.

1. What information do we collect?

1. What information do we collect?

Information you provide may include your name, email address, phone number, company and role, information provided through demos or platform use, and any other data you voluntarily submit. Payment data is processed via Stripe, Inc. and Mercury Inc.; see stripe.com/privacy and mercury.com/legal/privacy. We may automatically collect your IP address, device and browser metadata, operating system and settings, feature usage and activity logs, approximate geolocation, referrer URLs, error reports, and diagnostics.

2. How do we process your information?

2. How do we process your information?

We use personal information to create and manage accounts; deliver the Services; provide support and resolve issues; communicate changes and updates; process orders and payments; request feedback and improve the platform; send marketing messages with an opt-out option; enhance security and detect fraud; analyze platform usage; and meet legal obligations.

3. When and with whom do we share your information?

3. When and with whom do we share your information?

We share data only with trusted partners, including cloud hosting providers, payment processors, data storage vendors, communication tools, product-development and operational tools, sales and marketing tools, and regulatory or government entities when required. We may also share data during mergers or acquisitions, fundraising rounds, or commercial partnerships. All third parties are contractually obligated to protect your data.

4. Is your information transferred internationally?

4. Is your information transferred internationally?

Yes. Melow uses global infrastructure and processing partners. EU and EEA data is transferred under Standard Contractual Clauses or equivalent safeguards.

5. How long do we keep your information?

5. How long do we keep your information?

We retain data only as long as needed to deliver the Services or comply with legal requirements. When data is no longer needed, we delete or anonymize it, or securely store it until deletion is possible.

6. Security

6. Security

We use strong industry-standard technical and organizational measures to protect data. However, no system is fully secure. Please access the Services using secure networks.

7. Minors

7. Minors

We do not knowingly collect data from users under 18. If discovered, we delete such data immediately. Report concerns to accounts@melow.ai.

8. Your privacy rights

8. Your privacy rights

Depending on your region, you may have rights to access your data, update or correct your data, request deletion, restrict processing, request a copy of your data, and opt out of marketing communications. To exercise your rights, email accounts@melow.ai.

9. Do-Not-Track

9. Do-Not-Track

We do not currently respond to Do-Not-Track browser signals due to the lack of a universal standard.

10. State privacy laws

10. State privacy laws

California, Virginia, Colorado, Connecticut, and Utah residents have additional rights, including the right to know, delete, correct, access, and opt out of certain processing. Requests may be submitted to accounts@melow.ai.

11. Updates to this notice

11. Updates to this notice

We may update this Privacy Policy periodically. The “Last updated” date will reflect the newest version.

12. Contact us

12. Contact us

For any questions about this notice, contact us at accounts@melow.ai.

Review, update, or delete your data

Review, update, or delete your data

You may request access to, modification of, or deletion of your data at any time by emailing accounts@melow.ai.

accounts@melow.ai