LEGAL
Last updated: 09/12/2025
Summary of Key Points
We collect personal information based on how you interact with Melow and the Services.
We may collect sensitive personal information when permitted by law, typically limited to basic contact details, billing data, and information needed to deliver our Services.
We process data to operate, secure, improve, and support the Services.
We share information only in specific cases and only with approved third-party service providers.
We implement strict security controls, though no system is fully secure.
Depending on your region, you may have additional privacy rights.
You can exercise your rights anytime by emailing accounts@melow.ai
Information you provide
Includes:
Name
Email address
Phone number
Company and role
Information provided through demos or platform use
Any other data voluntarily submitted
We use personal information to:
Create and manage accounts
Deliver the Services
Provide support and resolve issues
Communicate changes and updates
Process orders and payments
Request feedback and improve the platform
Send marketing messages (opt-out available)
Enhance security and detect fraud
Analyze platform usage
Meet legal obligations
We share data only with trusted partners, including:
Cloud hosting providers
Payment processors
Data storage vendors
Communication tools
Product development and operational tools
Sales and marketing tools
Regulatory or government entities when required
We may also share data during:
Mergers or acquisitions
Fundraising rounds
Commercial partnerships
All third parties are contractually obligated to protect your data.
Yes. Melow uses global infrastructure and processing partners.
EU/EEA data is transferred under Standard Contractual Clauses or equivalent safeguards.
We retain data only as long as needed to deliver the Services or comply with legal requirements.
When data is no longer needed, we delete or anonymize it, or securely store it until deletion is possible.
We use strong industry-standard technical and organizational measures to protect data.
However, no system is fully secure. Access the Services using secure networks.
We do not knowingly collect data from users under 18. If we discover it, we delete that data immediately. Report concerns to accounts@melow.ai
Depending on your region, you may have rights to:
Access your data
Update or correct your data
Request deletion
Restrict processing
Request a copy of your data
Opt out of marketing communications
To exercise your rights, email accounts@melow.ai
We do not currently respond to DNT browser signals due to lack of a universal standard.
California, Virginia, Colorado, Connecticut, and Utah residents have additional rights, including:
Right to know
Right to delete
Right to correct
Right to access
Right to opt out of certain processing
Requests may be submitted to accounts@melow.ai
We may update this Privacy Policy periodically. The “Last updated” date will reflect the newest version.
For any questions about this notice, contact us at accounts@melow.ai.
Review, update, or delete your data
You may request access to, modification of, or deletion of your data at any time by emailing